about us header image

1. The Information We Collect

During the course of carrying on our business, we may collect personal information (including sensitive information) about individuals, including employees (part, full time, casual, temporary or contract), independent contractors, landowners (including property interest holders) and various representatives of the customers and suppliers we deal with. The kind of information we collect depends on the purpose for which it is collected. In relation to our employees we may collect name and home contact details, including addresses, phone numbers and email addresses. We may also collect details of their next of kin for emergency contact purposes. For customers' and suppliers' representatives, we typically collect name, telephone and email contact details. Where we have been engaged by a client to provide services to that client's customers, or potential customers, we may collect personal information from those customers and potential customers. In addition to name and address details that personal information may include other details relevant to the services being provided.

2. How We Collect Information

Wherever reasonably possible, we collect personal information from the person to whom it relates (you). That is not always possible or appropriate and we do collect and use personal information from publicly available sources and from third parties. Part of our business involves providing call centre, meter reading and other customer services on behalf of various service providers. In the performance of those services we are frequently provided with personal information which has been collected by our clients and which we require in order to provide the services we have been engaged to provide. In all situations where we obtain personal information from a third party, including any of our clients, we are careful to seek confirmation from those providing us with the information that it was acquired in accordance with the requirements of the Jump the Que Privacy Principles, that they are entitled to provide it to us and that they are able to authorise us to use it for the purposes for which they are supplying it. So far as is reasonably possible we are happy to deal with you anonymously or under a pseudonym, if you prefer. Generally we are happy to provide general information about our products and services without requiring you to provide contact details. If you do deal with us under a pseudonym, we would of course prefer to know that it is a pseudonym, so as to avoid collecting inaccurate information. Similarly, if you have provided us with your contact details, and those details subsequently change, we would appreciate your informing us of the change so that we can ensure our records are kept up to date.

3. How Use the Information We Collect

Jump the Que uses the personal information it collects:
(a) to communicate with its customers and market its services to customers and potential customers;
(b) to enable Jump the Que to provide services to the individuals to whom the information relates; and
(c) to assess job applications, where the information relates to a job applicant.

Where Jump the Que contacts you on behalf of a client and collects information relevant to the provision of services by Jump the Que's client to you, the personal information collected will be used solely in relation to the provision of services to you by or on behalf of the relevant client. In such circumstances Jump the Que collects the information as agent of the relevant Jump the Que client and the use of that information may be subject to the client's privacy policy. In all such circumstances, Jump the Que will clearly identify to you the client for whom it is collecting any personal information.

4. Disclosure of Personal Information

Jump the Que may engage third parties to act on our behalf, for example: Information technology suppliers, meter reading and maintenance contractors, debt collection agencies, marketing and advertising agencies, mailing and logistics providers and professional advisors. We may disclose personal information we have collected to these third parties for the purposes of their work and, equally, they may provide us with personal information they have collected from you in the course of providing the relevant products or services. In all cases where the information was collected by us, or on our behalf by those service providers, it will be stored, accessed and used in accordance with this policy and we will ensure that all service providers we engage comply with this policy. Where we collect personal information from you as agent on behalf of a third party, we may disclose that personal information to that third party. If Jump the Que intends to disclose any personal information it collects from you in any other manner than those contemplated in the preceding parts of this section 5, we will inform you at the time the information is collected. Otherwise Jump the Que will only disclose the personal information it collects where required or authorized to do so by law. Jump the Que will not disclose any personal information it collects to any person located outside Africa unless:

(a) we have obtained the consent of the person to whom the information relates to that disclosure;
(b) the recipient of the information is subject to a law or binding scheme, that provides at least a substantially similar level of protection in respect of the use of personal information to that available under African law and the person to whom the information relates is directly able to enforce their rights in respect of that protection; or
(c) the disclosure is otherwise in compliance with our obligations under the Privacy Act.

5. Security and Access

We take reasonable steps to ensure all personal information we hold is kept secure from unauthorised access, modification or disclosure. We will also destroy or de-identify any personal information we hold when it is no longer required for the purpose for which it was collected. If you wish to obtain a copy of any personal information we hold which relates to you, request that we correct that information, request that we delete that information or make a complaint relating to our collection or use of personal information, please contact Jump the Que's privacy officer at info@jtq.co.za. Please note that we will require you to adequately identify yourself when requesting a copy of your personal information. We aim to respond to any complaint within 30 days and act reasonably in resolving all complaints.